Packaging guide

Measure the longest three sides of the finished parcel — length × width × height — including any bulges. Couriers scan parcels in the depot, so an undersized declaration usually means a surcharge later rather than a saving.

Weigh the parcel packed, not the item alone. Bathroom scales are fine for heavier parcels: weigh yourself holding it, then subtract. When in doubt, round up — our quote steps up in bands, so a few hundred grams rarely changes the price.

• Use a double-walled box for anything over 5 kg or anything fragile.
• Right-size it: aim for 2–3 cm of cushioning space on every side. Oversized boxes cost more and let contents move; tight boxes burst.
• Reused boxes are fine if they’re rigid and undamaged — remove or cover every old label and barcode.
• Mailing bags suit soft, unbreakable items only: clothing, textiles, books with padding.

Wrap items individually in bubble wrap or paper, and fill every gap — scrunched paper, air pillows or foam all work. The test: give the closed box a gentle shake. If you can feel anything move, add more.

For fragile items, double-box: the wrapped item goes in a snug inner box, cushioned inside a larger outer box. Bottles and liquids need a sealed bag plus absorbent material — and check they’re allowed at all in our prohibited items list.

• Use proper packing tape (48 mm+), not household sticky tape or string. Tape all seams in an “H” pattern.
• Attach the label flat to the largest side, not over a seam or edge. Using a QR code service? The shop prints and attaches the label for you.
• Pop a note with the recipient’s address inside the parcel too — if the outer label is ever damaged, that gets it home.