Help centre
How can we help?
Quick answers to the most common questions — and real humans when you need them.
Do I need a printer?
Not always. Many services offer QR codes — show the code at the drop-off shop and they'll print the label for you. Look for the “Printerless” tag when you compare prices.
How do I know which courier to choose?
Every quote shows a Buzz Score out of 100 — an explainable blend of price, speed, on-time reliability and included cover. Our Buzz Pick is the best overall balance, but the choice is always yours.
What if my parcel is delayed or goes missing?
Track any parcel in plain English from the Track page. If something looks wrong, use “Report a problem” on the tracking page and our UK-based team will pick it up — including compensation claims where cover applies.
When will my parcel be collected?
Collection services let you choose a day that suits. You'll get a reminder the evening before and updates as soon as the driver has your parcel.
Are prices really final?
Yes. Every price includes VAT and any service options you choose are itemised before you pay. No surprise fees after checkout.
Still stuck? Talk to a human.
Our UK-based support team is here Monday to Friday, 9am–5:30pm.
support@parcelbuzz.co.uk