Needs attention
Parcels that aren’t going to plan, prioritised for you — with the next step for each.
PBZ12975JWDelayed
T. Rees · Cardiff, CF10 1EP · £6.45
No tracking movement for 36 hours. We've queried it with the courier — no action needed from you yet.
PBZ12976RTAction required
K. Douglas · Norwich, NR1 3QU · £3.29
The courier couldn't access the collection address. Rebook the collection or switch to a drop-off service.
We check tracking for every shipment continuously — exceptions appear here before your customers notice.